Refund Policy

Shipping Policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email once your order has shipped.

Shipping Rates and Estimates

Shipping rates may vary depending on location and other circumstances, such as increases in postal service rates. They may also vary based on the product purchased, quantity of product purchased, and where that product was purchased.

We do not offer local pickups.

We provide shipping internationally. However this may also vary based on a variety of circumstances such as postal service rates and postal service availability. This may change at any time.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@peakbiome.com with your name and order number, and we will look into it for you.

Refunds, returns and exchanges

We offer a 1-year, 100% money-back guarantee. Return shipping is the responsibility of the customer. You may send back any unused/unopened packages. Do not send back anything that's already been opened.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@peakbiome.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@peakbiome.com.